Privacy Policy | Dog Brand Coffee

Dog Brand Coffee Privacy Policy

Effective Date: 3/9/25

Last Updated: 3/9/25

At Dog Brand Coffee, we are committed to protecting your privacy. This Privacy Policy explains what information we collect from you, how we use and safeguard it, and your rights regarding that data. By using our website or services, you agree to the practices described in this policy. We encourage you to read it carefully so you understand our data practices and your options.

Types of Data Collected

We collect various types of information to provide and improve our products and services. This includes:

Personal Information: Details you provide when making a purchase or creating an account, such as your name, email address, phone number, shipping and billing address, and login credentials (Ecommerce Privacy Policy Template For Your Online Store - Termly).
Payment Details: Information needed to process payments (e.g. credit card number or payment service ID). Note: Dog Brand Coffee itself does not store full credit card numbers; payments are handled securely by our payment processor.
Browsing Behavior & Device Information: When you visit our site, we automatically receive data like your IP address, browser type, device identifiers, pages viewed, and how you navigate our site. This helps us understand user preferences and improve our website.
Order History & Preferences: Records of the products you purchased or showed interest in. This helps us personalize your experience and recommend products you may enjoy.
Communications: Copies of your communications with us (such as emails to customer support or chat transcripts) and any information you voluntarily share in those communications.

We do not intentionally collect sensitive personal information (such as social security numbers or personal health details) as part of our normal business. We also do not knowingly collect data from children under 13. If you believe a child has provided personal data, please contact us so we can remove it.

How Data Is Used

Dog Brand Coffee uses your information only for legitimate business purposes. The main uses of data include:

Order Processing & Fulfillment: We use personal and payment information to process your orders, collect payment, ship products, and provide order updates.
Customer Service: Your contact details and order info help us confirm orders, handle returns/refunds, respond to your inquiries, or notify you about issues (e.g. delays or product recalls).
Personalization & Recommendations: We retain your purchase history and site interactions to suggest products or promotions you might like (Writing a GDPR-compliant privacy notice (template included) - GDPR.eu) (Ecommerce Privacy Policy Template For Your Online Store - Termly). For example, we might use your past orders to recommend similar coffee blends or notify you of new flavors.
Marketing & Newsletters: With your consent, we use your email or phone number to send promotional communications about new products, special deals, or Dog Brand Coffee news. You can opt out of marketing messages at any time (see User Rights & Consent below).
Site Improvement & Analytics: Browsing data and cookie information are analyzed to understand website traffic and usage patterns. This helps us fix bugs, enhance features, and improve your browsing and shopping experience.
Legal Compliance & Preventing Fraud: We may use data to comply with legal obligations (such as tax or accounting rules) and to prevent fraudulent transactions or misuse of our services. For instance, we might use IP addresses and purchase history to detect and prevent fraud or abuses of our site’s features.

We will not use your personal data for purposes that are incompatible with those above without asking for your consent. If we plan to process your information for a new purpose, we will provide you with any required notice or opt-in mechanism.

Data Protection & Security

We understand the importance of securing your personal information and take it seriously. Dog Brand Coffee implements a variety of industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration (Ecommerce Privacy Policy Template For Your Online Store - Termly):

Encryption: Sensitive information (like payment data) is transmitted using Secure Socket Layer (SSL) encryption. This means your payment details and passwords are encrypted during transfer to our servers.
Secure Storage: Personal data we store is kept on secure servers with firewall protection. We limit access to personal data to authorized personnel who need it to perform their job duties.
Payment Security: We partner with reputable payment processors that are PCI-DSS compliant, ensuring your payment information is handled with advanced security protocols.
Employee Training: Our team is trained on data protection best practices and is required to keep your information confidential.
Routine Monitoring: We regularly monitor our systems for vulnerabilities and attacks, and we update our security practices to adapt to new threats.

Despite our efforts, no method of electronic storage or transmission is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security. In the unlikely event of a data breach that affects your personal data, we will notify you in accordance with applicable laws.

User Rights & Consent

We respect your rights over your personal information. Depending on your location and applicable laws, you may have the following rights regarding the data we hold about you (Ecommerce Privacy Policy Template For Your Online Store - Termly):

Access and Portability: You can request a copy of the personal data we have about you. We will provide this in a readily usable format.
Correction: If any of your information is inaccurate or outdated, you have the right to correct or update it. You can usually do this through your account settings or by contacting us.
Deletion: You may request that we delete some or all of your personal information. Keep in mind we might need to retain certain data for legal reasons (for example, records of transactions for financial reporting).
Opt-Out of Marketing: If you no longer wish to receive our newsletter or promotional communications, you can opt out at any time. For emails, click the “unsubscribe” link in the footer of any marketing email. For SMS, reply “STOP” to any message. You can also contact us directly to be removed from marketing lists.
Consent Withdrawal: If we are processing your personal data based on consent, you have the right to withdraw that consent at any time. For example, you can disable non-essential cookies or revoke consent for future marketing emails, and we will stop that process.

To exercise any of these rights or choices, please reach out to us (see Contact Us for Privacy Requests below). We will verify your identity (to protect your privacy) and address your request as required by law. There is no fee for reasonable requests. If we cannot fulfill a request, we will explain why (e.g., if it conflicts with a legal obligation).

By providing us with personal information or using our site, you consent to our collection and use of your data as described in this Privacy Policy. Where required by law, we will ask for your explicit consent (for example, before sending marketing texts or placing certain cookies). You have the right to refuse or withdraw consent, and we will honor your choice as described above.

Third-Party Sharing

We do not sell your personal information to third parties for their own marketing. However, we do share certain data with trusted third parties only in the following circumstances (Ecommerce Privacy Policy Template For Your Online Store - Termly):

Service Providers: We share necessary information with companies who help us run our business. For example, we provide your shipping address to logistics partners to deliver your orders, and your payment details to payment processors to collect payment. These providers are authorized to use your information only as needed to perform their services for us.
Analytics and Advertising Partners: We may use third-party tools like Google Analytics or advertising networks that collect browsing data on our site (Ecommerce Privacy Policy Template For Your Online Store - Termly). This helps us understand site traffic and, in some cases, to show you relevant ads. These partners may use cookies or similar technologies (see Cookies & Tracking below) on our site to collect data about your interaction with us. We ensure any such data shared is anonymized or aggregated when possible, and you can opt out of many analytics or advertising services as described in our Cookies section.
Legal Requirements and Protection: We may disclose personal information if required to do so by law or legal process (for example, in response to a subpoena or court order), or to comply with government reporting obligations. We may also share information when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: If Dog Brand Coffee is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor or acquiring entity. If such a transfer occurs, we will ensure the new owner is bound by terms similar to this Privacy Policy and will notify you of any choices you may have regarding your data.

All third parties with whom we share personal data are contractually obligated to keep it secure and to use it only for the purposes we specify. We do not permit our third-party service providers to use your data for their own direct marketing. If you prefer that we not share your information with certain third parties, please contact us to discuss limiting that data sharing; note that limiting information sharing (for instance, disabling analytics cookies or not using a payment processor) may affect your ability to use some services (for example, we cannot fulfill an order without sharing your address with a shipper).

Cookies & Tracking Technologies

Cookies are small text files placed on your device when you visit our site. Dog Brand Coffee uses cookies and similar tracking technologies (like pixel tags or local storage) to enhance your experience and gather information about visitors and visits to our websites. This section explains how we use these technologies and your choices regarding them.

Types of Cookies We Use: We use essential cookies for core site functionality (e.g. keeping your shopping cart items, enabling you to log in securely). We also use analytics cookies to understand how users navigate our site, which pages are popular, and where we can improve (E-commerce Privacy Policy Template For Your Online Store - Termly). If we run advertising or social media campaigns, we might use advertising cookies or pixels to deliver targeted ads and measure their effectiveness.
What Cookies Collect: Cookies may collect information such as your device type, browser, IP address, browsing actions on our site (e.g. pages viewed, links clicked), and preferences (like language or region). This data helps us remember your preferences and improve site functionality. For instance, cookies allow us to remember items in your cart between visits or recognize you when you return.
Third-Party Cookies: Some cookies on our site are set by third parties. For example, Google Analytics may set cookies to track usage statistics, and if we embed YouTube videos or use social media plugins, those platforms may set their own cookies. We do not have control over third-party cookies, but we ensure we only partner with reputable providers who have their own privacy policies to protect your data.
Your Choices: On your first visit, you may see a cookies notice or banner. Where required by law, we will ask for your consent for non-essential cookies. You can always choose to restrict or disable cookies via your browser settings. Most browsers allow you to block cookies or alert you when cookies are being sent. You can also delete cookies that have already been set. However, be aware that if you disable all cookies, some parts of our site (such as adding items to cart or checkout) may not function properly. For analytics cookies like Google Analytics, you can typically opt out by installing a browser add-on or using privacy settings in your browser.
Do Not Track: Some browsers have a “Do Not Track” feature that lets you tell websites you do not want to be tracked. At this time, our site does not respond to Do Not Track signals, but we only use your data as outlined in this policy. We continue to monitor industry and legal developments around DNT and may update our practices accordingly.

By using our site with cookies enabled, you are consenting to our use of cookies as described here. You can withdraw this consent at any time by disabling cookies or adjusting your preferences as described above (Ecommerce Privacy Policy Template For Your Online Store - Termly). For more details on our use of cookies, you can contact us with any questions.

SMS & AI Call Disclosure

We may communicate with customers via text message (SMS) or phone calls, including using automated or AI-driven systems, to provide customer support and important updates. We want to be transparent about how these communications work:

SMS Communications: If you provide us with your mobile number, we may send you text messages for order confirmations, shipping updates, customer service follow-ups, or promotional offers (if you opted in). Message frequency varies, and message/data rates may apply according to your mobile plan. Opt-In: We will only send marketing/promotional SMS if you have agreed to receive them (for example, by checking a sign-up box or sending a keyword to our number). Opt-Out: You can opt out of SMS at any time by replying “STOP” to any of our messages. Upon receiving a STOP request, we will send one final message confirming your opt-out, and then you will not receive further SMS from us. If you need help or have questions about our SMS program, you can reply “HELP” or contact us directly. We do not share your phone number with third-party marketers, and we will only use it for the purposes you’ve consented to (such as communicating about your orders or our services).
Automated & AI-Powered Calls (Outgoing): On occasion, Dog Brand Coffee might use automated dialing or AI-generated voice technology to make outbound calls—for example, to notify you of a delivery issue, to conduct a customer satisfaction survey, or to inform you about a new product if you have consented to marketing calls. If a call is being made using an artificial or pre-recorded voice, we will disclose this at the beginning of the call (FCC Outlines New Rules for AI-Generated Calls and Texts). In other words, you will be informed that the call is automated or AI-driven. By consenting to receive calls from us (for example, by providing your phone number for order updates or marketing), you agree that such calls may include AI-generated content. However, we will always provide you with an option to speak to a human representative or to use an alternative communication method if you prefer. We understand the importance of your comfort and privacy, and we will comply with all applicable laws and regulations regarding automated calls (including any requirements from the FCC or other regulators).
Incoming Calls and AI Assistance: When you call our customer service line, your call may be initially answered or screened by an automated system or virtual assistant. This helps direct your call to the right department or provide quick answers to common questions. We will inform you if your call is being handled by an AI-driven system, and you can request to speak with a live agent at any time. Any information you provide during calls (whether to an AI system or a human agent) will be treated in line with this Privacy Policy. Calls may be recorded or transcribed (with the help of AI transcription services) for quality assurance and training purposes, but only with notice to you where required by law. We protect any call recordings or transcripts as we do other personal data, and use them only as permitted (e.g., to train our customer service team or improve our AI systems).
Your Choices for Calls: If you would rather not receive automated or AI-voiced calls from us, please let us know through one of the contact methods in the next section. Note that opting out of automated calls may mean you miss certain notifications, but we will try to provide those by other means (like email). We value your preferences and will work to accommodate your communication needs.

Our goal with SMS and AI-assisted calls is to serve you more efficiently while respecting your rights and privacy. We never use AI or automation to make unsolicited telemarketing calls to you without your prior consent. All such communications will be relevant to your relationship with Dog Brand Coffee (for example, about your orders or preferences) and will comply with this policy and applicable laws.

How Users Can Contact Us for Privacy Requests

We are here to help with any questions or concerns you have about your privacy or this policy. If you would like to exercise your privacy rights, ask a question, or request something regarding your personal data, please contact us using one of the methods below (Ecommerce Privacy Policy Template For Your Online Store - Termly) (Ecommerce Privacy Policy Template For Your Online Store - Termly):

Email: Send us an email at joe@dogbrandcoffee.com. Please include your name and the email address associated with your account or transactions, and clearly state your request (e.g., "I want to access my data," or "Please delete my account information"). This helps us process your request promptly.
Online Form: Visit our Privacy Request web form at DogBrandCoffee.com/privacy-request (if available) and fill it out with the details of your inquiry or request.
Mail: You may send mail to Dog Brand Coffee – Privacy Team, [Street Address], [City], [State] [ZIP], [Country]. Please include your contact information and the nature of your request. (Note: Postal requests will have a slower response time.)
Phone: For urgent matters or if you prefer to call, you can reach our customer support at [Phone Number]. Let the representative know you have a privacy question or request. They will either assist you directly or guide you on how to formally submit your request.

We will respond to verified requests as soon as reasonably possible, and no later than required by law. Typically, we aim to answer privacy inquiries within 30 days. If we need more time, we will inform you of the reason and extension period. There is generally no cost to exercise your rights; if, in exceptional cases, a fee would apply, we will tell you why and provide a cost estimate, but such cases are rare and usually related to excessive or unfounded requests.

If you have any questions about this Privacy Policy or our data practices, or if you have a concern or complaint about how we are handling your personal information, please contact us. We will do our best to address your issue and find a satisfactory resolution.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by (for example) posting a prominent notice on our website or emailing customers. The “Last Updated” date at the top will always indicate when the latest changes were made. We encourage you to review this policy periodically to stay informed about how we are protecting your information.